FAQ
Answers to common questions about orders, shipping and returns are below. If your question is not here, contact us with the product link and the detail you need.
Your questions, answered
What kind of tools do you sell?
What kind of tools do you sell?
Accessories for hand carving and whittling: vises and clamps to hold the work, strops and compound for the edge, a light mallet for gouges and chisels, files for shaping, and rolls for storage. Each product page states what the item is, its measurements and what is included.
What does shipping cost, and where do you ship?
What does shipping cost, and where do you ship?
We currently ship to addresses in the United States, and shipping is free. Items ship from our international warehouse; each product page shows its typical delivery time, and the estimate for your address appears at checkout.
Can I return an item?
Can I return an item?
You may request a return within 30 days of receiving your order, provided the item is unused and in the condition you received it, with tags and original packaging. Contact us first through the contact page and wait for the confirmed return address. Our Refund Policy has the full terms.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
Check your order when it arrives and contact us within 14 days of delivery with photographs of the item and its packaging. We will provide a remedy as required by the consumer law that applies to you, and you do not pay return shipping when the fault is ours.
How can I ask a product question?
How can I ask a product question?
Use the contact page and include the product link, the variant you are looking at and the detail you need to confirm. Please do not send payment-card numbers or passwords in a message.