Refund policy

Refund and Return Policy

This policy explains how returns and refunds work for purchases made through this store. Nothing here limits any right you have under the consumer law that applies to you. Where that law gives you more than this policy does, the law applies.

Return window

You may request a return within 30 days of receiving your order. To be eligible, the item must be in the condition you received it, unused, and with any tags and original packaging still attached.

How to start a return

Contact us through the contact page on this store and tell us your order number and the reason for the return. Please wait for our reply before sending anything back: we will confirm the return address and the method to use. Items sent back without a confirmed return request cannot be accepted.

Damaged, faulty or incorrect items

Check your order as soon as it arrives. If an item is damaged, faulty, or is not what you ordered, contact us within 14 days of delivery and include photographs of the item and its packaging. We will assess the issue and provide a remedy — repair, replacement or refund — as required by the consumer law that applies to you. You do not pay return shipping when the fault is ours.

Who pays return shipping

If you are returning an item because you changed your mind, you pay the return shipping cost, using the method we confirm. If the return is due to our error or a faulty item, or where applicable law requires it, we cover the cost.

Items that may not be returnable

Some items cannot be returned for change of mind — for example perishable goods, personalised or custom-made items, and hygiene or personal-care products once opened. Where a specific item is excluded, this is stated clearly on that item's product page before you buy. We do not treat any item as excluded without telling you first.

Refunds

Once we receive and inspect your return we will tell you whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card provider may need additional time to show the refund on your statement; if you have not seen it after 10 business days from our confirmation, please contact us.

Cancellations

If you want to cancel an order, contact us as soon as possible. We can usually cancel an order that has not yet been dispatched. Once an order has shipped, please use the return process above.

Questions

If anything in this policy is unclear, contact us through the contact page on this store before you buy.