Shipping policy

Shipping Policy

This policy explains how shipping works for orders placed through this store. It does not replace the shipping information shown on each product page and at checkout — those pages show the options, costs and delivery estimates that apply to your order and your destination, and they take priority over any general statement here.

Where we ship

The destinations we can ship to are the ones offered at checkout. If your country does not appear there, we are not able to ship to it at this time.

Processing time

Orders are prepared for dispatch after payment is confirmed. The processing time and the estimated delivery window for each item are shown on that item's product page and again at checkout before you pay. We do not promise a delivery date that we have not shown you.

Shipping cost

Shipping cost is calculated at checkout based on your destination and the shipping option you choose. The total, including shipping, is shown before you confirm payment.

Tracking

Where the shipping method we use provides tracking, we send you the tracking details by email once your order is dispatched. Tracking information can take a short time to become active after dispatch.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes or handling fees charged by the destination country. Whether these apply, and who is responsible for paying them, is shown at checkout for your destination. Where they are not collected at checkout, they are collected by the carrier or customs authority on delivery and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

Delays

Delivery estimates are estimates, not guarantees. Carrier delays, customs inspections, incorrect or incomplete delivery addresses, and events outside our control can extend delivery times. If your order is significantly later than the estimate you were shown, contact us through the contact page on this store and we will follow it up with the carrier.

Incorrect addresses and failed deliveries

Please check your delivery address carefully before confirming your order. If an order is returned to us because the address was incorrect or incomplete, or because delivery was refused or not collected, we will contact you to arrange redelivery; additional shipping charges may apply.

Lost or damaged in transit

If your order does not arrive, or arrives damaged, contact us through the contact page on this store. We will investigate with the carrier and provide a remedy as required by the consumer law that applies to you.